FAQ While Onboard

Q: What should I wear while onboard?
The Kandy Kruise has a variety of themed parties throughout the weekend – you’ll want to bring an all white outfit for the White Party, a Red/Black outfit for the Red Light District Party, nightclub attire for evening parties, and chill beach/pool gear for the day time parties.  Check out the photos and videos if you haven’t already…you’ll get the idea ;-)

Q: What kind of food is available onboard?
Food onboard is abundant so you can enjoy nearly anything you like around the clock.  There are buffets, formal dining rooms, snack bars and 24 hour room service – all included with your stateroom purchase!

Q:  Are my alcoholic drinks included?
Alcoholic drinks are not included with the purchase of your stateroom.  There are full premium bars throughout the ship where you can use your ship card to put it on your tab.  You can even order bottle service.  Once each day on the Kandy Kruise we will host a sponsored one-hour open bar cocktail party.

Q: Am I able to dine with my friends?
Of course!  We have open seating on the Kandy Kruise at the formal dining rooms each night so you can dine at your convenience.  If you want to dine with your friends all you need to do is arrive together and you’ll be sat by a host at the same table.  If you have a big group it is best to arrive early so the staff can make accommodations as tables tend to fill up during peak dining times.

Q: What is Carnival's Sign & Sail program and how does it work?

From the Carnival FAQ page:

Carnival may change this program without notice.

Sail & Sign is Carnival's cashless on board credit program, which allows guests to charge purchases directly to a personal account for convenience throughout the cruise.

Registration will take place on sailing day at embarkation or on board at the Guest Services Desk. The completed application form (included in the cruise documents) must be submitted along with 1) a credit card, 2) U.S. currency, or 3) traveler's checks.

Personalized Sail & Sign cards will be provided to all guests on a booking (including minors) and are valid for use immediately upon boarding the ship.

The Guest Services Desk can provide guests with a balance update at any time throughout the cruise.

All charges will automatically be billed to the guest's credit card at the end of the voyage. On the final morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to the guest's stateroom. The total amount will be applied to the credit card presented during registration. For those guests who put down a cash deposit, if there is an overpayment at the end of the cruise, the guest will receive the overpayment in the form of a check attached to their detailed statement on the final morning of the cruise.

Please remember, you're always welcome to make cash payments toward your final balance (even if you put a credit card down) at any time during the cruise.

Any inquiries regarding a Sail & Sign Account made after the cruise, need to be referred to the Guest Relations Department 800 438-6744 ext 71551 for researching.

Note:
-The American Express "Persona Select" is not an acceptable credit card.
-Regular ATM debit cards are not acceptable.
-Guests may use a checking account debit card as long as it is a registered MasterCard or Visa card.
-A guest traveling without his/her parents cannot use the parents' credit card even with the parents' written permission.
-The cardholding guest must be an authorized signer by the card-issuing bank.
Upon completion of the Sail & Sign Application Form, the cardholder agrees to pay for the individuals indicated on the form; it is not necessary for these individuals to be booked in the same room as the cardholder.
*Important Note: A hold will be placed on the credit card or checking account debit card at the beginning of the cruise as a deposit for any onboard purchases. This will reduce the amount of available credit on the credit card or restrict the availability of cash in the checking account. The hold will be released and actual charges will be billed at the end of the cruise.

Q: Can I use my phone aboard the ship?
You can dial direct via satellite from the phone in your cabin 24 hours a day regardless of the ship's location (until 4AM Monday morning). The rate is $6.99 per minute for calls to the United States, Canada and Puerto Rico and $9.99 per minute for all International calls and will be billed to your sail and sign card (no calling cards/credit cards/800#s or collect calls).

In addition, some Carnival ships allow the use of personal cell phones.

Friends and family may call guests on board via Maritime Telecommunications Network (MTN) Shore-to-Ship telephone service. The rate is $9.50 per minute from the US; additional long distance charges may apply from outside the US (charges must be applied to the caller's credit card: MC/Visa/Amex/Discover/Diner's Club)

The caller will need our ship's name (Paradise) and the guest's name and cabin number.

1-877 CCLSHIP (1-877-225-7447) from the U.S.
1-732-335-3284 from Canada and outside the U.S.
Maritime Telecommunications Network Customer Service Desk: 800 799-2411

Q: Can I use the Internet aboard the ship?
Yes, but you’ll have to pay for use.  You can access the Internet via the ship’s Internet Café or through onboard WiFi system with you own laptop or smartphone for additional fees. Fees noted onboard and on Carnival website.